So, not what we had reserved, but we got a nine-passenger van for 5 people. No air conditioning got beyond the front seat; some window panels were actually missing, so you could hear nothing from beyond the front seat; it was HUGE! And that is not a plus when you have narrow roads, with no shoulder and tiny parking spaces. Lots of “eeks” we’re heard from the passenger seat, as we drove over curbs and through brush on the passenger side. The auto unlock stopped working; the key would not leave the ignition frequently, except for restarting at least ten times and pulling hard. One side door almost came off and it was full of dents!